Return policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Warranty and Return Policy

At Aucary, customer satisfaction is always our top priority.

Our professional quality control team will inspect your items prior to shipping. We guarantee product quality. However, you do need to carefully and accurately check the sizes before making a purchase. Kindly refer to the size charts on the product page.

If you are not satisfied with the received items, we can find a proper solution for you. We are here to help at any time! Please feel free to contact us if there are any issues with your order!

30 - Day Return Warranty

Customers can contact us within 30 days after receiving the items. If you receive a defective, damaged, wrong - sized, or mis - shipped item, please contact us immediately.

How to Contact Us

Contact us and describe the problem in detail, including the reason for return, as well as your order number and product name. If you receive a defective, incorrect, or not - as - described item, please send us clear pictures or videos of the problem.

Our Solutions

Aucary’s Responsibility

If the issue is our responsibility, we will allow the item to be returned to our warehouse for a refund.

Once we receive the item, we will fully refund the shipping fee for you to send it back to our warehouse, or resend a replacement for free at our expense. This solution only applies to situations where Aucary is responsible, including mis - shipped items/sizes, products with quality issues, and shipping to the wrong address.

Customer’s Responsibility

 Incorrect Order (Wrong Size or Item):

If the customer orders the wrong size or item, we also allow returns. In this case, the customer is responsible for the round - trip shipping fees to and from our warehouse for an exchange. If the customer chooses a refund, we will only refund the item price, excluding the shipping fee.

Incorrect Order (Wrong Address):

If the customer uses a wrong address and fails to receive the order, we cannot provide a refund. However, we can offer you a significant discount for repurchasing. Please be sure to use the correct address for the next order. Contact us to get a coupon.

Unwanted Item:

If the customer decides they no longer want the item, they need to inform us within 3 days after receiving the product.

Unreceived Item:

If the logistics shows that the item has been delivered, but you haven't received the package, please check your mailbox, front door, or any other possible places where the package might be. Otherwise, you need to report the loss to the post office or the police station. Aucary is not liable for lost or stolen packages. If you still can't get the package, please contact us.

If the package is undelivered due to an incorrect/incomplete address, unclaimed, or refused, we cannot provide a refund. However, we can offer you a significant discount for repurchasing. Please be sure to use the correct address for the next order. Contact us to get a coupon.

Want to reship a refused or undeliverable package? Please contact us.

Important Notes on Returns

All returns must first be approved by our customer service team.

We do not accept returns for swimwear, discounted items, and custom - made items, unless the customer receives a wrong item or the item is faulty.

For further assistance, please contact us. We will do our best to help you and reply to all messages as soon as possible.